1. Accounts
1. 1. Personal Information
1.1.1. Cyrillic, Greek, Arabic, and other non-Latin scripts are not allowed.
1.1.2. Personal details should always be entered in Latin letters only; and for verification purposes, requested and provided supportive documents should bear the same information in Latin letters.
1.1.3. To play on New Wave Poker, the Player is required to open an account through which he/she can access the various products. To open an account, the Player must complete the registration process. Upon registration, the Player will be asked to enter their ‘E-mail address ‘, ‘Country’, ‘Username’, ‘Password’, ‘First name’, ‘Surname’, ‘Full address’ including ‘City’, ‘Zip Code’, valid ‘Phone number’, and ‘Date of birth’. The Player agrees to provide complete, accurate and current information. The Player further agrees to inform the Company immediately if there is any change to such information.
1.1.4. The name registered on the Player’s account must match the legal name and identity of the Player. In addition, it must also match the name on the funding options, (bank cards, e-wallet, bank account) or any other payment method used to deposit or withdraw funds.
1.1.5. The Player can only possess one single account. We reserve the right to close any additional accounts opened in any way referable to the same person and we reserve the right to retain any monies in such accounts. If you notice that you have or can access more than one Player Account, you must notify us immediately.
1.2. Password
1.2.1. The Player is prompted to create a password that should have at least eight (8) characters, containing at least one upper case letter, one lower case letter and one number.
1.2.2. The Player should not disclose his/her login and password to any third party. It is the Player’s responsibility to keep his/her account information, login, and password secret and confidential. Any unauthorized use of the Player’s login or password shall be the sole responsibility of the Player and be deemed as his/her use.
1.2.3. You will notify us immediately if you suspect that your login credentials might have become known to a third party. The Player is responsible for all activity on his/her account and all transactions will be regarded as valid, upon entering correct login and password details and is assumed to be the Player that originally registered with us.
1.3. Legal Age and Verification
1.3.1. The games offered on this website are restricted to individuals over 18 years of age, or the legal age at which gaming activities are allowed under the law or jurisdiction that applies to you. Anyone under the legal age is prohibited to register, log in, access or perform activity on this site.
1.3.2. We retain the right to perform background checks on you at any time including without limitation to check the identity and age of the Player. For the avoidance of doubt, we may at any time ask you for additional documentation, without limitation, in order to validate information or if you have breached this Agreement or any of our policies or procedures.
1.3.3. We reserve the right to request video interviews and enhanced KYC verification to validate information related to historical gameplay and poker knowledge. Processes include but are not limited to, answering questions in a live video interview, complete enhanced Identity verification with liveness detection and/or in rare cases the user will be required to play under security supervision via webcam to compare historical gameplay and poker knowledge.
1.3.4. Whenever, following the completion of age verification, a player is identified as under the legal age, winnings will be forfeited and shall be retained by the Company, and the respective account will be closed.
1.4. Profile Updates
1.4.1. To make any changes to a Player’s registered personal details, we must receive and verify related supportive documents and/or information issued by the relevant authorities in the Player’s jurisdiction (i.e. address update – proof of new residential address; change of surname – marriage certificate; bank details – new bank details). We reserve the right to apply restrictions or close any account without prior notice in those cases where we find evidence of non-conformance or breach of these Terms and Conditions.
1.5. Serviced countries
1.5.1. All players are welcome at New Wave Poker. However, prior to attempting to open an account on the site, it is the Player’s entire responsibility to ensure that they are not located in a jurisdiction where gambling is not allowed or is illegal and the Player is not in breach of any legislation or gambling regulation in force in a given jurisdiction.
1.5.2. We do not accept players from the countries falling into the below categories: Countries classified as high-risk or monitored jurisdictions by financial regulators. Countries where online gambling is strictly prohibited. Countries that are blacklisted or classified as critical or high risk by our main service providers. Miscellaneous Countries.
Excluded territories
This list can be amended at any time at our sole discretion if the classification and circumstances of the category criteria changes. This list is not exhaustive, and it may not include all countries in which we do not allow players to register with us.
IT IS YOUR DUTY TO CONSULT AND CHECK REGULARLY THIS AGREEMENT REGARDING ANY CHANGES TO THIS LIST. The Excluded Territories are as follows:
Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua & Barbuda, Armenia, Aruba, Australia (and territories), Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bonaire, Botswana, Bouvet Island, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Caribbean Islands, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Comoros, Congo – Brazzaville, Congo – Kinshasa, Cook Islands, Cote D’Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, East Timor, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, France), French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Germany, Ghana, Grenada, Guadeloupe, Guan, Guinea, Guinea-Bissau, Heard Island & McDonald Islands, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jordan, Kenya, Kiribati, Kuwait, Laos, Latvia, Liberia, Libya, Lithuania, Macau, Macedonia, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands (and territories), New Caledonia, Niger, Nigeria, Norfolk Island, North Korea, Northern Mariana Island, Oman, Ontario (Canada), Pakistan, Palestinian territories, Papua New Guinea, Philippines, Pitcairn, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saba, Saint Barthelemy, Saint Kitts, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & The Grenadines, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelle, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia & the South Sandwich, South Sudan, Spain, St. Helena, Statia, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tanzania, The Crimea Region of Ukraine, Timor Leste, Togo, Tokelau, Tonga, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, United States (and its outlying territories), Uganda, United Arab Emirates, United Kingdom, Vanuatu, Vatican City, Virgin Islands (U.S), Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
2. Payouts
2.1. General
2.1.1. The Player agrees that deposits and withdrawals initiated on the Site will be processed by third-party payment processors and/or financial institutions referred to as ‘Payment Service Providers’ (PSPs). Thus, for the furtherance of such processing, the Player irrevocably authorises us, as necessary, to instruct such PSPs to handle account deposits and withdrawal requests from their Player’s account, and irrevocably agree that we may give such instructions on their behalf. Furthermore, the Player agrees to be bound by the terms and conditions of each applicable PSP and in the event of conflict between this Agreement and the PSP’s terms and conditions, this Agreement shall prevail.
2.1.2. By entering and playing on our website, you are acknowledging that by using the Site, our Services and/or the related software you are under the risk of losing money. It is the Player’s sole responsibility to assume the losses suffered through the Player’s account.
2.1.3. All funds will be processed, tracked and maintained in USD$ unless indicated otherwise.
2.1.4. We may carry out systematic verification procedures to confirm at least the Player’s identity at our own discretion.
2.1.5. Transactions are monitored to prevent money laundering and terrorism financing activities. Suspicious activities will be reported to the relevant authorities in accordance with the relevant laws and regulations.
2.1.6. When choosing a payment method, you agree to its terms and to any charges or service fees displayed and that applies on the deposits and/or withdrawals you make through such payment method, if any.
2.1.7. Players must not treat the Company as a financial institution. We will not tolerate activities aiming at saving or hiding funds on our site, using our site mainly to transfer funds from one payment account to another, exchanging currencies, and so on.
2.1.8. For security and anti-money laundering reasons, we reserve the right not to execute or validate financial transactions (deposits, withdrawals, refunds) to or from frozen, self-excluded, or closed accounts. The same applies to accounts under investigation.
2.2. Deposits
2.2.1. When you open an account on New Wave Poker, the payment methods available in your jurisdiction will appear on the cashier page of your Player’s account when you click on “Deposit”. We require you to make a minimum deposit before you can start playing the Real Money Games. This may change from time to time at the Company’s sole discretion.
2.2.2. Deposits on the site should be made with the sole intention of being able to access and enjoy our games with real money.
2.2.3. The Player agrees that he/she shall only use financial instruments that are valid and lawfully belong to them.
2.2.4. When making a cryptocurrency deposit, it is the Player’s responsibility to execute the payment instructions properly. We will not compensate for any payment sent to an erroneous address, or any payment made using the wrong network.
2.2.5. Minimum and maximum limits apply to deposits depending on the method of deposit and as determined solely by us. We reserve the right to change the respective limits at any time should we deem so appropriate.
2.3. Withdrawals
2.3.1. The Player must first make a deposit and wager it at least once in order to be eligible to withdraw any funds from his/her account. All withdrawal requests are subject to transaction limits that may change from time to time at the Company’s sole discretion.
2.3.2. Any subsequent amount deposited on a Player’s account must be wagered at least one time in full to be eligible for a withdrawal.
2.3.3. When making a cryptocurrency withdrawal, it is the Player’s responsibility to execute the payment instructions properly. We will not compensate for any payment sent to an erroneous address, or any payment made using the wrong network.
2.3.4. It is important to note that the declaration and payment of any and all applicable taxes and fees in connection with any winnings awarded to you and any other payments to you are your sole responsibility. The Company may report and/or withhold any amount from winnings if required by the relevant legislation or regulations.
2.3.5. Withdrawals by the Player can only be paid to the account and payment method from where the Player’s deposit had originated. If we are unable to do so, we will effect the withdrawal to an alternate account in the Player’s name, once the ownership of such an alternate account has been confirmed and verified.
2.3.6. If you deposit using several payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with governing regulations and policies.
2.3.7. Any withdrawal or refund which we agree to provide you (subject to Section 7) may be subject to security reviews required by the Company. In order to make a withdrawal or provide you with a refund, we may ask you to provide one or more of the following documents:
- 2.3.7.1 Front and back copies of the card used or proof of e-wallet.
- 2.3.7.2 For Cards: The first 6 and last 4 digits visible on the front of the card.
- 2.3.7.3 Photographic ID: Front and back copies of the player’s current photo identification. The photographic ID can be in the form of a Driving License, Passport or National ID Card.
- 2.3.7.4 Proof of Address: A utility bill or a credit card statement (showing the player’s full name, address and the issuing body’s name or logo).
We reserve the right to request further information and/or documentation regarding your age, identity, source of funds, and place of residence following any deposits or prior to any withdrawal or refund, in particular prior to your first withdrawal, in order to validate your personal and financial details before having the funds released to you.
If verification with respect to your withdrawal or refund is not completed by us within 30 days we may cancel your withdrawal or refund request (as applicable).
2.3.8. Once we have completed the verification to our satisfaction, we will endeavor to process withdrawals or refunds within 72 hours.
2.3.9. Minimum and maximum limits apply to withdrawals. We reserve the right to change the respective limits at any time should we deem so appropriate.
3. Bonuses
Bonuses are to be enjoyed as an extension of a customer’s playing experience. We reserve the right to review any customer account to ensure game play is within these generally accepted guidelines.
3.1 We reserve the right to revoke and/or cancel any bonuses we judge may have been obtained by misuse of the system.
3.2 We may vary or cancel any promotion or bonus at any time. We shall incur no liability and no bonus or payment of any kind will be awarded.
3.3 We reserve the right, at our sole discretion, not to issue refunds of any deposits, remittance of balances or winnings generated and bonuses on the account, should we suspect any kind of bonus abuse has occurred. Abuse includes but is not limited to, opening multiple accounts to claim additional bonuses or benefits.
3.4 For any promotion, including but not limited to welcome bonus offers, specific bonus terms and conditions shall apply.
3.5 You are not permitted to transfer any bonuses.
3.6 We reserve the right to request proof of your identity, age and origin of funds at any time, prior to crediting your account with a bonus.
3.7 We may withdraw, revoke or amend any promotion at any time for any reason. We shall incur no liability and no bonus or payment will be awarded
3.8 You are eligible for one bonus per campaign.
3.9 We reserve the right to change the structure of the bonus program at any time.
